PingID and PingOne MFA - intermittent errors with Android push notifications

Incident Report for Ping Identity

Resolved

This incident has been resolved.

Posted Jun 12, 2025 - 19:35 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 12, 2025 - 19:22 UTC

Monitoring

Error rates have come down. We are continuing to monitor.

Posted Jun 12, 2025 - 19:20 UTC

Identified

Issues at a downstream provider are causing this impact. We will continue to monitor. Additional information is available at their status page:

https://status.firebase.google.com/

Posted Jun 12, 2025 - 18:53 UTC

Investigating

We are currently investigating this issue.

Posted Jun 12, 2025 - 18:50 UTC

This incident affected: PingID Global (Notification Services, PingID App), PingOne and PingOne Services - United States (.com services) (PingOne MFA: API, PingOne MFA), PingOne and PingOne Services - Europe (.eu services) (PingOne MFA: API, PingOne MFA), PingOne and PingOne Services - Australia (.asia and .com.au services) (PingOne MFA API, PingOne MFA), and PingOne and PingOne Services - Canada (.ca services) (PingOne MFA: API, PingOne MFA).